This is the print version of this page. All content is copyright Indezine.com 2000- .



Sue Hershkowitz-Coore at the Presentation Summit 2014

Monday, December 29, 2014
posted by Geetesh on 9:30 AM IST





Sue Hershkowitz-CooreOn Tuesday afternoon, just before the keynote started, Rick Altman announced the location of the next season of Presentation Summit in New Orleans from September 27 to 30, 2015.

He then introduced Sue Hershkowitz-Coore as a communication expert.

What Sue did even before her keynote was to go around, meeting and greeting attendees with a big smile. Sue then started her keynote very, very passionately.

Sue then explored scenarios. Her first scenario was about someone who promised you X by your deadline. You would then have to follow-up with that person under stress because your own work is getting delayed as a result. In such a scenario, how would you handle this? Would you take any of these approaches:

  1. Email again to explain why you need X on time.

  2. Talk to tell him or her to explain that you need this done as agreed upon.

  3. Talk / email to find out if there is a reason they are consistently late?

  4. Ignore it (again)!

One of the respondents said that they would combine options 2 and 3 -- and would rather talk than email. Another respondent chose option 3, mainly because they were curious about why the delay was being caused? Sue thought that the response numbered 3 was the best as it was politically correct and respectful too.



She then asked if any of us have ever wanted to have a good, heartfelt conversation that unfortunately went awry. So what prevents clear, open, direct honest communication?

One respondent said fear prevents such a communication. Others thought this lack of communication may happen due to prejudices, or the desire not to ask questions that others may have difficulty answering, etc.

Sue's next scenario was about what do you need to learn to make your time worthwhile. Audience responses ranged from apology to empathy. Sue added that "Often when we use empathy. It is to help ourselves rather than help others."

And then Sue spoke about apology. She said that, "Apology is good if it helps the person you apologize to. But most people apologize to help themselves, and to think of themselves as good humans."

Sue then spoke about her personal experiences. She was on a plane journey from Phoenix to Chicago. The person on the seat behind her was kicking non-stop. And she was offended, and said something she should not have -- because the passenger on the seat was suffering from Parkinsons, and had no control over his leg movements. Sue then regretted that she had not given the passenger the benefit of doubt. She added, "I took that man's dignity and took my own dignity away."

She then provided two famous quotes:

The less people know the more they yell.
-- Seth Godin

I am neither especially clever or especially gifted. I am just curious.
-- Albert Einstein

And then she asked how would people ask a curious question? She suggested that we use preface words before our questions, so as to neutralize them:

  1. I wondered how you managed
  2. I wondered
  3. May I ask if
  4. I am curious

Sue emphasized, "As you say these words, if you can place them with curiosity from the heart, you will make a difference." Sue then also said that all your questions need to have crystal clear purpose. Examples of these questions:

  1. What do I want?
  2. What do I really want to accomplish at this moment?
  3. If that's what I want, what would I say how would I act?

Finally, Sue asked everyone to have a purpose in their lives -- and that purpose could be to give the benefit of doubt. And then always say thank you!

Categories: powerpoint, presentationsummit

Labels: , ,

Comments





Archives

April 2003  |   May 2003  |   December 2003  |   January 2004  |   February 2004  |   March 2004  |   April 2004  |   May 2004  |   June 2004  |   July 2004  |   August 2004  |   September 2004  |   October 2004  |   November 2004  |   December 2004  |   January 2005  |   February 2005  |   March 2005  |   April 2005  |   May 2005  |   June 2005  |   July 2005  |   August 2005  |   September 2005  |   October 2005  |   November 2005  |   December 2005  |   January 2006  |   February 2006  |   March 2006  |   April 2006  |   May 2006  |   June 2006  |   July 2006  |   August 2006  |   September 2006  |   October 2006  |   November 2006  |   December 2006  |   January 2007  |   February 2007  |   March 2007  |   April 2007  |   May 2007  |   June 2007  |   July 2007  |   August 2007  |   September 2007  |   October 2007  |   November 2007  |   December 2007  |   January 2008  |   February 2008  |   March 2008  |   April 2008  |   May 2008  |   June 2008  |   July 2008  |   August 2008  |   September 2008  |   October 2008  |   November 2008  |   December 2008  |   January 2009  |   February 2009  |   March 2009  |   April 2009  |   May 2009  |   June 2009  |   July 2009  |   August 2009  |   September 2009  |   October 2009  |   November 2009  |   December 2009  |   January 2010  |   February 2010  |   March 2010  |   April 2010  |   May 2010  |   June 2010  |   July 2010  |   August 2010  |   September 2010  |   October 2010  |   November 2010  |   December 2010  |   January 2011  |   February 2011  |   March 2011  |   April 2011  |   May 2011  |   June 2011  |   July 2011  |   August 2011  |   September 2011  |   October 2011  |   November 2011  |   December 2011  |   January 2012  |   February 2012  |   March 2012  |   April 2012  |   May 2012  |   June 2012  |   July 2012  |   August 2012  |   September 2012  |   October 2012  |   November 2012  |   December 2012  |   January 2013  |   February 2013  |   March 2013  |   April 2013  |   May 2013  |   June 2013  |   July 2013  |   August 2013  |   September 2013  |   October 2013  |   November 2013  |   December 2013  |   January 2014  |   February 2014  |   March 2014  |   April 2014  |   May 2014  |   June 2014  |   July 2014  |   August 2014  |   September 2014  |   October 2014  |   November 2014  |   December 2014  |   January 2015  |   February 2015  |   March 2015  |   April 2015  |   May 2015  |   June 2015  |   July 2015  |   August 2015  |   September 2015  |   October 2015  |   November 2015  |   December 2015  |   January 2016  |   February 2016  |   March 2016  |   April 2016  |   May 2016  |   June 2016  |   July 2016  |   August 2016  |   September 2016  |   October 2016  |   November 2016  |   December 2016  |  




Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Home | PowerPoint | Photoshop | PowerPoint Templates | PowerPoint Tutorials | Blog | Notes | Ezine | Advertise | Feedback | Site Map | About Us | Contact Us

Link to Us | Privacy | Testimonials

PowerPoint Backgrounds | Christian PowerPoint Backgrounds | Business PowerPoint Presentation Templates

Plagiarism will be detected by Copyscape

©2000-2016, Geetesh Bajaj. All rights reserved.

since November 02, 2000