Irwin Hipsman is the director of customer community at Brainshark, a leader in on-demand presentations. He has more than 20 years of experience in the cable, conferencing and collaboration industries, and has worked with communications technologies including with multi-point video conferencing; audio, video and Web conferencing; and distance learning via satellite. Prior to Brainshark, Irwin was involved in the management of public access cable television stations.
In this conversation, Irwin talks about the Brainshark Insurance Network.
Geetesh: Tell us about the Brainshark Insurance Network, how it is set up, and whom it is geared to?
Irwin: Sure. We’re very excited to have recently launched the Brainshark Insurance Network. It’s a central site for life insurance carriers and their distribution partners, such as brokerages, and enables everyone to tap into the benefits of Brainshark on-demand presentations. Using the site, life insurance carriers can equip their distribution channels with pre-approved multimedia presentations, which the distributors then use for internal product education, as well as their own sales and marketing outreach.
As background on Brainshark, our technology enables businesspeople to easily create voice-enhanced presentations that are available online, on demand. You can easily turn content like PowerPoint presentations, marketing collateral, and Web pages into interactive Flash-based presentations, incorporating animation, video, survey and quiz questions, and more. Because your audience can view the presentation at any time and have the full benefit of both seeing and hearing your message, it leads to greater reach and knowledge retention.
Now, with the Brainshark Insurance Network, life insurance carriers have a trusted network for communicating effectively and productively with their distribution channels via Brainshark presentations. From within their own Brainshark application sites, carriers can easily publish selected presentations to the Network and update them anytime, so keeping content fresh is a cinch. In addition, by letting their distributors access and send out content from the Brainshark Insurance Network, life insurance carriers can rest easy that their offerings are being communicated in a consistent and high-impact way.
Now if you’re a distributor, you can access the Network, and view and send Brainshark presentations for free. No more combing through e-mails, scouring individual portals and searching back through newsletters for your carriers’ content – everything you need from all the carriers you work with is right here, in this central, secure Network. For a monthly fee, you can also get access to advanced features, including the ability to personalize carrier content – adding in an intro and closing that includes your own voice, as well as a photo or logo to convey the value of your brand. Additional options include using Brainshark’s authoring tools to create your own presentations in a private site, and accessing best practice tutorials from Brainshark. Check out this overview presentation which goes into more detail.
Life insurance carriers and their distribution partners can also take advantage of Brainshark’s tracking capabilities. Carriers can see, for instance, which of their presentations are being used and which distributors are using them – letting them know how content is resonating. Distributors get even more granular info and receive instant notification of individual viewing activity for free – showing who watched a presentation, how much content was consumed, how any questions were answered and more – enabling them to prioritize follow-up. Distributors can also provide direct feedback to the carriers in the form of comments and ratings of content.
We’ve seen a lot of enthusiasm around the Network and already have an impressive roster of life insurance carriers participating, including American General Life, American National Insurance, Jackson National Life, Lincoln Benefit Life, Liberty National Life and United American Insurance, with others joining weekly. There’s a lot of traction on the distributor side as well – with more than 100 brokerages participating.
Geetesh: So in effect, this is a subset of the entire Brainshark content selected and geared towards a vertical industry?
Irwin: That’s a good question – the answer is yes, and much more. The Brainshark Insurance Network is an extension of what we’re doing today and what life insurers have been doing with Brainshark for several years now – using Brainshark-delivered presentations to train and educate distributors and to help them sell using multimedia presentations to tell a compelling and consistent story. And now with some unique capabilities of this new Network, participating carriers are able to increase their reach to distribution partners they haven’t done business with before and better enable distributors by providing them with the technology and content to do their own marketing and selling. In addition, both carriers and their distributors are able to measure the impact of their communications more than ever before.